Returns, exchanges and warranties

Q : How do I return an item purchased online?

A : If you are unsatisfied with the item, you can return it prepaid within 30 days from the date of purchase. Item must still be in its original packaging and condition. You have to include a note a note explaining the reason for return, and whether you want to make an exchange or a refund. The original invoice must be included. We will either exchange the item or refund your purchase according to your preference. Note that a restocking fee, equal to 15% of the value of the article may be applicable.

This return policy does not apply to books, final sales, special orders and custom products. Gift certificates cannot be exchanged nor refunded.

Q : Are shipping cost reimbursed when I return an item?

A : No . However, if an item is returned because of a shipping error or defect, we will gladly pay the shipping costs.