FAQ - Returns and Refunds
Can I return products I purchased online?
Of course! You have 30 days following your purchase to return an item. The product must still be in the same condition and in its original packaging. Certain products such as books, special orders, gift cards, products on sale, custom colored and / or stain containers (custom color) are non refundable.
How can I return items I have purchased online?
You have 2 options:
- In-Store
Are you dissatisfied with an item you have purchased online? You can return it in-store free of charge if it is in its original packaging and you have the receipt. Please note that delivery fees will not be refunded. - By Mail
It is possible to return the item by mail. Simply contact us at 514-322-9330 ext 238.
If your product can be returned, we will send you a return label.
Wrap the item you would like to return, add the return sticker and bring your parcel to the nearest post office.
Once the parcel has been received by our warehouse, an employee will inspect the merchandise and proceed with the refund.
Is there a fee for returning an item?
No, we take care of any costs related to returning merchandise. Once the product has been inspected we will reimburse you for the total cost of your purchase, excluding the delivery fees.
When and how will I be refunded?
All refunds are done in the same way as the product was purchased. If you return your items in-store, you will be refunded immediately. If you are returning an item by mail, you will need to wait 5 to 10 business days.