Delivery fees are calculated based on your delivery method, the total cost of your purchase, and your postal code.
You can estimate the total cost by entering your postal code once your products are added to your cart.
What is the delivery time for my order?
Delivery time depends on the option you have chosen:
Parcel delivery – 1 to 3 business days
Delivery by Truck – 1 to 5 business days
The delivery time is applicable once your order is ready. If you are ordering custom-made products, you must take into account the time it will take to make your products.
Can I return products I purchased online?
Of course! You have 30 days following your purchase to return an item. The product must still be in the same condition and in its original packaging. Certain products such as books, special orders, gift cards, products on sale, custom colored and / or stain containers (custom color) are non refundable.
How can I return items I have purchased online?
You have 2 options:
In-Store Are you dissatisfied with an item you have purchased online? You can return it in-store free of charge if it is in its original packaging and you have the receipt. Please note that delivery fees will not be refunded.
By Mail It is possible to return the item by mail. Simply contact us at 514-322-9330 ext 238. If your product can be returned, we will send you a return label.
Wrap the item you would like to return, add the return sticker and bring your parcel to the nearest post office.
Once the parcel has been received by our warehouse, an employee will inspect the merchandise and proceed with the refund.
Is there a fee for returning an item?
No, we take care of any costs related to returning merchandise. Once the product has been inspected we will reimburse you for the total cost of your purchase, excluding the delivery fees.
When and how will I be refunded?
All refunds are done in the same way as the product was purchased. If you return your items in-store, you will be refunded immediately. If you are returning an item by mail, you will need to wait 5 to 10 business days.
Do I have to create an account to make an order?
No, you are not obligated to create an account.
However, signup is free and you will avoid having to enter all your information every time you visit Langevinforest.com. You will also have easy access to information related to your orders (history, tracking number, previous order, etc.).
Can I cancel an order online?
You can cancel your order at any time, as long as it hasn’t been shipped. If the order has already been shipped from our warehouse, the return procedures will apply.
How can I track my order?
As soon as your order leaves our warehouse you will receive an email with a tracking number and a link to the transporter’s website. You will be able to track your order in real time.
You can also log onto your account and click on My Orders to see the most recent status report.
I forgot my password. What can I do?
Don’t worry! Click on My Account, then on Forgot my Password. You will receive an email with a link to reset your password.
You still haven’t received an email several minutes after making your request? It may be hiding in your Junk folder.
Some of my personal information have changed (Phone Number, Email, or Address), how can I make the change to my profile?
No problem! Log onto your account; in the Account Information section, click on Edit to make any modifications you desire.
Why should I sign up for the newsletter?
Signing up to the newsletter is free and carries no obligations. It allows you to stay informed about new products, promotions, and contests.
How can I sign up for the newsletter?
Look for the Newsletter section at the bottom of our website. Enter in your email and a confirmation email will immediately be sent to you. Click on the link and you will be signed up automatically!
How can I cancel my newsletter subscription?
Click on the Cancel Subscription link at the bottom of your most recent newsletter.
Can I purchase a gift card online?
Of course! Look for Gift Cards in the products section, choose the desired amount and complete your purchase. You will receive the gift card a few days later at the address of your choice.
How can I check the balance on my gift card?
Simply enter the numbers on your gift card into this tool.
What is my gift card’s expiration date?
Gift cards don’t have an expiration date!
Which Products Can be Custom-Made?
Our workshop allows us to make all kinds of custom-made products. At the moment you can have panels cut to the exact dimensions you require online, as well as create pannels used to make countertops and shelves. To find out more about the services we provide, click here.
The project I have in mind doesn’t seem to be available on your website. What can I do?
Every project is unique, and we will do everything we can to help you be successful. If you can’t find what you are looking for on our website, come see us in-store or contact one of our sales representatives by calling 514-322-9330 or 1 800-899-2060.
What are the Limits for Custom-Made Products?
Of course we wish that your imagination could be the only limit, but some materials come with certain restrictions. We invite you to visit us in store or to call us to talk about your project. Our sales representatives will advise you on the different choices available to you.
What are the Production Times for Custom-Made Products?
Once your online order is completed, production time is between 12-14 business days.
How Can I Add a Promotional Code to My Order?
Promotional codes can be used in your cart once you are ready to complete your purchase. All you have to do is enter the code you received into the indicated space and click on Use a Promotional Code.
How Can I Add a Product to My Cart?
Once you have found what you are looking for, simply click on the image to access the detailed product sheet. Choose which options you want (quantity, colour, etc.), and click on Add to Cart. You can then continue shopping, or complete your order by clicking on Order and entering the required information.
How Can I Delete an Item From my Cart?
To delete items from your cart, simply indicate 0 in the Quantity section of your cart and then click on Update Cart.
Am I Obligated to Create an Account to Make an Order?
No. You can complete your order as a guest.
However, creating an account is free and gives you many advantages such as access to your order history, your personal information, and allows you to track your order in real time.
Which Methods of Payment are accepted on the Website?
We accept: Visa, Mastercard, and PayPal.
For the moment, it is not possible to pay for your online orders using a gift card.
What are the delays for in-store pickup?
Your order will be ready to be picked up within 24-48 hours after your purchase. You will receive an email when you can drop by the store.
Due to the increase in the volume of web orders and in order to minimize in-store contacts, we ask you to wait for the reception of this email before traveling. Thanks for your understanding.
